Section 3 Cancellation Policy

Cancellation Policy for Consumers

A consumer is every natural person who concludes a legal transaction for a purpose which cannot be attributed to commercial or professional activities.

Right of Withdrawal

Cancellation Policy

You have the right to withdraw from this contract within fourteen days without having to give a reason. This period of 14 days begins on the day on which you or your representative, other than the carrier, takes receipt of the good(s).

To exercise your right of withdrawal, you must send

Fa. Bodysphere.de
Proprietor Maik Landgraf, Paul-Robeson-Straße 34, 10439 Berlin, Germany
Email: kundenservice@bodysphere.de

a clear declaration (e.g. a letter sent by post, telefax or email) about your decision to withdraw from this contract. If you wish, you can use the attached standard withdrawal form. You can also electronically complete the sample withdrawal form on our website at www.bodysphere.de and send that. If you take advantage of this possibility, you will receive a confirmation (e.g. by email) without measurable delay that we have received your cancellation.

In order to comply with the time limit set forth in this cancellation policy, you must send your notice of intention to cancel the order within the given period.

Consequences of Cancellation

If you withdraw from this contract, we have to pay you all the money back that we have received, including delivery fees (with the exception of additional costs arising from you having chosen a different type of delivery other than the standard, low-priced delivery that we offer), without measurable delay and within fourteen days after receiving your notification to cancel. Unless something else is explicitly arranged, we will pay you back using the same means with which you paid in the original transaction; you will be charged no costs for this reimbursement.

We can refuse to reimburse until we have received the returned goods or until you have proved that they have been sent back, whichever is earlier.

The goods must be returned to us without measurable delay and within fourteen days at the latest after you have notified us of your cancellation. In order to comply with the time limit set forth here, the goods must be sent to us within fourteen days.

The costs for returning the goods are borne by you. You are only liable for a diminished value of the goods if it can be ascertained that their drop in value has been caused by you having handled the goods in a way other than is necessary to test their quality, characteristics and functionality.

End of the information regarding cancellation

Exclusion of the Right of Withdrawal

The right of cancellation does not apply to contracts

− for the delivery of goods which are not preassembled and require an individual choice or provision of the consumer in order to be manufactured or which are clearly tailored to the consumer’s personal needs,

− for the delivery of quickly perishable goods or whose ‘best before date’ can be quickly exceeded,

− for the delivery of sealed goods, which are not suitable for return due to reasons of hygiene or the protection of health once the seal was removed after delivery,

− for the delivery of goods which due to their nature were inseparably processed with other goods after delivery,

− for the delivery of alcoholic drinks whose prices were agreed upon at the time the contract was concluded, but which can only be delivered at the earliest 30 days following the contract’s conclusion when their current value depends on fluctuations on the market which cannot be influenced by the trader,

− for the delivery of packaged sound or video recordings or computer software if the packaging was removed after delivery,

-for the delivery of newspapers, magazines or pictorials, unless when part of subscription contracts.
*All prices incl. Tax excl. Shipping